At our store, we value your satisfaction and want to ensure you are completely satisfied with your purchase. We accept returns and will refund you for your purchase under the conditions outlined below.

To be eligible for return or exchange, all watches must be sent back to us within the first 30 days following the receipt of the watch and must meet the following conditions:

• Watch in original working condition with no accidental damage caused by you
• No scratches on the watch case, glass or watch strap due to usage.
• No resizing, altering of bracelet
  

If you receive a watch which is damaged in transit or not working on arrival, it is still eligible for return. Please contact us immediately at cs@citywatches.co.nz if you received a defective item.

Once you return the watch, you can opt for either a refund of the purchase price or an exchange with another watch with the price difference topped up or refunded. We will issue a refund within 24 hours of receipt of the return package.

Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

To request a return please send an email to cs@citywatches.co.nz with the Subject "Return Requested" and indicate your order number and the reason for return in your email. We will reply within 12 hours with your RMA number and return instructions.

At Citywatches.co.nz, we promise to deliver genuine, top-notch watches. For your assurance and satisfaction, all watches listed come with a warranty. The extent of coverage varies based on the brand and watch type. Here's a brief summary of our warranty terms.

Our Warranty: For watches covered by our own warranty, we provide either a two-year extended worldwide warranty or a one or two-year Local Seller warranty. This warranty covers the internal mechanism of the watch. In the unlikely event that your watch requires repair or servicing due to manufacturing defects, you can simply send it back to us, and we will take care of the repairs. Please note that you will be responsible for the shipping charges.

Watches Shipped with Manufacturer Warranty: For watches shipped with manufacturer warranty cards, we will assist you in case your local service center is unable to repair the watch. You can send the watch to us for servicing, and we will take care of the necessary repairs.

Warranty Process: If you encounter any issues with your watch covered by our warranty, please contact us via email, providing details of the problem. Our team will analyze the issue and guide you through the necessary steps. Depending on the situation, we may ask you to take the watch to an authorized service center or send it back to us for repairs. We will handle the servicing and ensure that your watch is returned to you in optimal condition.

Specific Brands: For a few specific brands such as Sevenfriday, Oris, Tag Heuer, and Longines, we cover all these watches with our own warranty. Please note that these watches are pre-registered with the brand.

Our Brand: At Citywatches.co.nz, we understand the importance of customer satisfaction and strive to deliver it through our efforts. That's why we offer a generous 60-day return policy on all products of our in-house brand Ratio Watches, with a no-questions-asked guarantee. We want you to feel completely satisfied with your watch, and if for any reason you're not, you can return it in its original condition within 60 days for a full refund or exchange.

With our comprehensive warranty coverage, we are committed to providing exceptional support for any issues that may arise with these watches. Whether it's a manufacturing defect or any other concern, rest assured that we will promptly address and resolve any problems you may encounter.

Our dedicated team will ensure that your experience with these prestigious brands is seamless and hassle-free. We value your satisfaction and guarantee the authenticity and quality of these timepieces.

What's Covered in Warranty?
Your warranty covers the internal mechanism of the watch.

What Is Not Covered?
Any physical damage such as:

• Water/moisture damage
• Damage to the watch case or glass
• Missing stones or gems (e.g., from the watch face)
• Damage to the watch bracelet/band or straps
• Damage to the crown/stem or finishes
• Damage to clasps/buckles
• Signs of wear and tear to the watch from normal daily use
  Damage to the battery

Please be aware that our warranty does not cover damage that occurs due to conditions outside the specified manufacturer guidelines. This includes defects caused by external forces, improper use, or exceeding the water resistance guidelines set by the manufacturer. It is important to follow the recommended usage and care instructions to ensure the longevity of your watch.

We would also like to highlight that having your watch serviced by a third party will void our warranty. Our service center can easily identify if a watch has been serviced elsewhere, and in such cases, any necessary repairs will be charged.