Terms and Conditions of Refund:

There a few simple things to bear in mind when returning any product purchased online from our website:

  1. You have 30 calendar days to return an item from the date you received it.
  2. Naturally, only watches / items purchased from us can be returned to us.
  3. The product / watch must be returned in the same condition it was sent to you.
  4. There should be no defects including scratch marks or other damages.
  5. The bracelet must be un-altered.
  6. Ensure you include proof of purchase along with the original box/ packaging and documentation.
  7. Please use only reputed courier or postal service.

 Our 30-Day Money Back Guarantee:

All purchases from CityWatches.co.nz are eligible to a 30-Day Money Back Guarantee. If for any reason you are not happy with your purchase, please return to us the watch / product in its original packaging without any defects within 30 (thirty) days of receipt. You must bear all shipping and packaging costs.

How refunded:

Once the refund process has been initiated, the amount will be directly refunded to you using the same mode through which the transaction was made. If the card you used is no longer valid, the amount will be refunded via PayPal. In most cases, online refunds are initiated within 7-15 working days from date of accepting your return.